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Home Apps Educational Learning CA Cloud Service Management
CA Cloud Service Management

CA Cloud Service Management

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  • Version 4.3.0
  • Category Educational Learning
  • Package Name com.ca.spm.nsd
  • Update Time April 29, 2025
  • Size 27.17MB
About this app

CA Cloud Service Management app for business end users, support multi-languages.

The CA Cloud Service Management app lets your End Users log issues from any place, any time and delivered using an intuitive user experience. It integrates your service desk requests and assets to help you manage your IT support issues effectively.

An end user can login using their organization domain credentials (if SSO is configured) or their Cloud Service Management username and password and take advantage of the following features:

• Create tickets using the service catalog and attach pictures and location information

• Manage their existing tickets and add comments and attachments

• View announcements and outages

• Review and approve assigned tasks

• Search on tickets, announcements, outstanding tasks and knowledge articles

• View owned assets and raise ticket for the given owned asset

• Call their organizational specific helpdesk directly from the App

• Manage their user profile

All users who access the mobile app will be in the self-service role and do not require a Cloud Service Management user license. The app requires a connection to an instance of CA Cloud Service Management.

For more details visit our wiki: https://wiki.ca.com/display/CloudSMBamboo/CA+Cloud+Service+Management+for+Mobile

What's New in the Latest Version 4.3.0

Last updated on Mar 12, 2016 This release has fix for ticket not getting created.
Download(27.17MB)
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